FAQS

How long does it take to create a bespoke piece of jewellery?

Creating a piece to a customer’s specification takes approximately 8 weeks. A more exact quote is given upon ordering, as we may need to source rare stones for example.

What is the timeframe involved to make an engagement or wedding ring?

A bespoke engagement or wedding ring can take as little as 4 to 6 weeks, or 8 to 10 weeks at particularly busy times. An individual shaped ring takes on average 8 to 10 weeks to create.

What are the birthstones for each month of the year?

January – Garnet                          February – Amethyst                                     March – Aquamarine
April – Diamond                           May – Emerald                                                June – Pearl
July – Ruby                                     August – Peridot                                            September – Sapphire
October- Opal                               November – Citrine/Yellow Topaz              December – Turquoise

What are the traditional wedding anniversaries?

1st – Paper
2nd – Cotton 
3rd – Leather
4th – Flowers/Fruit
5th – Wood
6th – Sugar
7th – Wool/Copper
8th – Bronze/Pottery
9th – Willow/Pottery
10th – Tin 20th - China
25th – Silver 30th – Pearl 35th - Coral
40th – Ruby 45th – Sapphire 50th – Gold
55th – Emerald 60th – Diamond 70th – Platinum

My white gold jewellery looks slightly yellow. Can you help?

Of course we can! All gold starts its life as yellow, then is mixed with other metals to create different colours of gold. A standard service is to clean, polish & rhodium plate your white gold pieces to restore shine & keep it looking brighter. We recommend that white gold rings benefit from this every 12 months.

How do I care for my jewellery & why is it important?

  • Caring for your jewellery items is extremely important. To keep yours in the best condition possible, we recommend the following…
  • Remove jewellery before doing housework, D.I.Y., gardening, showering, exercising, swimming etc.
  • Jewellery worn every day will wear. Metals will become much thinner over time & claws will lift & break. Keep a lookout for this, as losing stones would be very upsetting & could be rather costly.
  • Keep pieces in a jewellery box with separate compartments & store in an anti-tarnish environment.
  • Clean jewellery regularly with a soft polishing cloth with tarnish preventative, but please take care.
  • Stones can become damaged by knocking jewellery; especially rings & wristwear. Many think that diamonds are indestructible but this is not the case – diamonds are cut & faceted after all.
  • Soap, detergents, chlorine etc can all tarnish jewellery. Always allow perfume, aftershave, deodorant, hairspray, creams & lotions to dry before wearing your jewellery. Spraying onto jewellery, no matter how little, can tarnish metals & discolour pearls.
  • Always take off gem-set jewellery before washing your hands or using lotions & creams. The settings can easily get clogged up & thus dull the appearance of the stones.
  • Silver can tarnish when exposed to the atmosphere or acidic perspiration. Gold doesn’t react in the same way but will always benefit from a gentle clean.
  • Gem-set pieces can be carefully cleaned with a very soft brush & lukewarm, mildly soapy water. Dry thoroughly with a lint-free cloth. Wipe your pearls with a soft damp cloth to remove any perfume etc which will damage them.
  • We advise that if you notice any changes in your jewellery, then get it checked at a reputable jewellers with a workshop on site. We offer a full repairs service & a cleaning & polishing service. If you have any doubt or queries, don’t hesitate to have it checked. It’s much better to be safe than sorry.
  • Check with your insurance provider that your precious jewellery is covered on your policy. We offer a valuation service for insurance, which is an estimate to replace lost or stolen items.
  •  We recommend the use of Connoisseurs Beauty treatments for jewellery as a fast and effective way to clean and care for all your jewellery items. You can view and purchase Connoisseurs from our online shop here.  

If you have any further questions please don't hesitate to contact William & Julia Shaw Jewellers on
01226 446 795

Share by: